Tumbler Print Policy
Due to the nature of these items, once a tumbler has been started there are no refunds.
For wholesale tumblers, if you receive damaged* tumblers please contact me within 24 hours. I check every tumbler that I package but a damaged tumbler may slip through my hands. You can either return the damaged tumbler for a refund of the cost of the tumbler or you can keep the damaged cup with a 25% refund of the purchase price.
*Damaged means noticible damage such as a dent that would prevent a smooth surface. A ding or scratch does not qualify for any kind of refund.
Your information will not be sold, given away or shown to anyone for any reason. Period end of story. My customers satisfaction and privacy are the most important thing there is.
Terms and Conditions
- Turn around times on custom orders are generally around 6 weeks, but are subject to change depending on the difficulty of cup, materials needed etc. If the turn around will be longer due to volume of orders, I will let you know immediately! Please expect slightly longer wait times due to COVID-19 .
- NO order will be started until paid in full.
- All customs are made to order and in the order they are received! RTS are generally ready to ship unless you're adding a customization. Adding a customization could add up to 10 days to make it ready to ship for you!
- If you have any issues with an order you've received, you must inform me within 24 hours of shipment delivery. I will do my absolute best to resolve any issues you may have in a timely manner. There will be NO REFUNDS what-so-ever on custom orders after they've started the production process.
- You are responsible for the product once it's in your care. Every order includes a care card with instructions on how to take care of and get the most use out of your new item! I am not responsible for any damage that may result from misuse or improper care. If you lose the card it is also on the bottom of the cup with my logo
- Although I am not responsible for damage from misuse or improper care of product, if something does happen and it's fixable, I offer repair services as well!
- I will not use any product that's not from my stock. (i.e. providing your own tumbler) I do this to guarantee the best quality product is always walking out of my door and delivered to you!
- Shipping in the US is generally $10 per cup. I do ship internationally as well, but pricing varies. I always do research to find the best shipping prices I can, but with the rates recently increasing, the shipping rates are also subject to change. Shipping in the US takes 2-5 days normally.
- Please follow my social media for step by step updates on your order!
- There is generally a ZERO refund policy on ALL buy in and pre-order items. *IF* a refund is given, the following restock fees apply.
All tumblers listed under custom or ready to sell come with free shipping. Once an item leaves my possession I am not responsible for what happens to it in transit. With that being said, I am more than happy to file a claim on your behalf. If there is damage please start taking pictures and contact me immediately.